The spike in outage reports lasted for the better part of an hour before tapering off. “We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause,” a Comcast spokesperson said. We apologize to those who have been affected.”Īround noon, the company confirmed in a statement to CNN Business that an earlier network issue had caused “intermittent service disruptions” for some customers. “Our teams are actively working to bring impacted customers back online, as we continue to investigate. “Some customers are experiencing intermittent service interruptions as a result of a network issue,” a tweet from the Xfinity account sent around 11 a.m. Some users reported issues connecting to Xfinity’s status center webpage, which shows where issues might be occurring. In response to one tweet Tuesday morning, the company’s verified Xfinity Support Twitter account acknowledged “widespread interruptions to the XFINITY Services,” which it said was “due to unforeseen circumstances.” In response to another tweet, the account said: “We are currently having connection concerns around the nation, our network team is working hard toward a resolution.” ET, with most complaining of a “total blackout” of service.
Outage tracking service Downdetector recorded more than 52,000 outage reports around 9 a.m.
If your Tuesday morning started out with internet connectivity problems, it’s not just you.Ĭomcast customers in various areas across the United States, including parts of New Jersey, Pennsylvania and Illinois, reported outages early Tuesday with their Xfinity internet service.